It's likely that thanks to the new service New York City is going to become the first city in the country who will upgrade its 911 and 311 call centers. The upgrade is the possibility to handle picture messaging and transmit images to operators via the web. The service is very useful in case if someone will be caught in a hostage situation transmitting pictures or video. Having Multimedia messaging (MMS) in your phone is very simple to send an image to a phone number or email address.
There are still some interoperability problems with the adoption of MMS between carriers but the situation will be definitely improved.